Privacy Policy

Last updated: 17 September 2026

Healing Touch Cardio Care & Diagnostics (referred to as “Healing Touch”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through https://healingtouchcardiocareanddiagnostics.com/ (the “Website”).

This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you. It applies to information collected through this website and related online communication channels. Information collected during an in-person visit may also be subject to our clinic’s separate medical record and operational procedures.

1. Information We May Collect

Depending on how you use the website, we may collect:

• Contact information: Your name, phone number, email address, address, or other details submitted through appointment, enquiry, callback, or contact forms.
• Appointment information: Your preferred doctor, service, appointment date and time, reason for enquiry, and other information required to respond to your request.
• Health-related information: Symptoms, test requirements, medical concerns, reports, or other details you voluntarily provide through the website or connected communication channels.
• Technical and usage information: IP address, browser type, device type, operating system, approximate location, pages viewed, time spent on the website, referring source, clicks, and other interaction data.
• Communication information: Records of messages or enquiries sent by email, phone, WhatsApp, social media, or other available channels.

Please provide health-related information only when necessary. If you provide personal information about another person, you should have their permission to do so.

2. How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and callback requests.
• Schedule, confirm, reschedule, or manage appointments.
• Provide information about doctors, consultations, diagnostic tests, health packages, and clinic services.
• Coordinate requested healthcare or diagnostic services.
• Communicate service updates, appointment reminders, or follow-up information.
• Maintain website security, prevent misuse, and resolve technical issues.
• Comply with applicable legal, regulatory, and record-keeping requirements.
• Improve our website, services, content, navigation, and visitor experience.

We will not use health-related information submitted through the website for unrelated advertising without appropriate permission.

3. Website Analytics, Search Performance and Social Media Data

We may use services such as Google Analytics (GA4), Google Search Console (GSC), and analytics or insights provided by social media platforms.

These services may provide us with information such as website traffic, search queries, page views, visitor interactions, device and browser type, approximate location, referral source, engagement, and campaign performance. We use this information to understand how visitors find and use our website, identify technical or content issues, improve website speed and usability, enhance relevant content, and provide a better experience to viewers.

Where possible, we review this information in an aggregated or statistical form. These tools may use cookies or similar technologies and may process information according to their own privacy policies. You can manage cookies through your browser settings and, where available, through the website’s cookie controls.

4. Cookies and Similar Technologies

Our website and third-party services may use cookies, tags, pixels, or similar technologies to:

• Ensure the website functions correctly.
• Remember preferences.
• Measure traffic and website performance.
• Understand visitor behaviour and improve content.
• Evaluate the effectiveness of online campaigns or social media activity.

You may disable or delete cookies through your browser. However, some website features may not function properly after cookies are disabled.

5. How We Share Information

We may share information only when reasonably necessary with:

• Doctors, diagnostic professionals, authorised clinic staff, and service coordinators involved in responding to your request.
• Website hosting, maintenance, analytics, communication, appointment management, or IT service providers working on our behalf.
• Government, regulatory, law-enforcement, or judicial authorities when required by applicable law or a valid legal process.
• Professional advisers where necessary to protect our legal rights or manage a legitimate operational matter.

Third-party service providers are expected to process information only for the purpose for which it is shared and to apply appropriate safeguards. We do not sell or rent your personal or health-related information.

6. Links and Third-Party Platforms

The website may include links to third-party websites, maps, payment services, WhatsApp, or social media platforms. When you visit or interact with these services, their own privacy policies and terms apply. We are not responsible for the privacy practices, security, or content of third-party platforms.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure. Access is limited to people who reasonably need the information for clinic or service-related purposes.

No website, email, messaging platform, or internet transmission is completely secure. Therefore, we cannot guarantee absolute security. Please avoid sending highly sensitive medical information through unsecured forms, ordinary email, or public social media messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide requested services, maintain appropriate clinic or business records, resolve disputes, and meet legal or regulatory obligations. Retention periods may vary depending on the type of information and the purpose of collection.

9. Your Choices and Rights

Subject to applicable law and reasonable verification of your identity, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required, where deletion is legally and operationally permitted.
• Withdraw consent for future processing where processing is based on consent.
• Opt out of non-essential promotional communication.
• Raise a concern or grievance about how your information is handled.

Withdrawal of consent will not affect processing already completed based on previously valid consent. We may need to retain certain information where required for medical, legal, regulatory, safety, or record-keeping purposes.

10. Children’s Privacy

Where information about a child is submitted through the website, it should be provided by or with the consent of the child’s parent or lawful guardian. We do not knowingly use children’s personal information for targeted advertising.

11. Medical Disclaimer

The information available on this website is provided for general awareness and does not replace professional medical advice, diagnosis, or treatment. Submitting a form or message does not create a doctor-patient relationship and does not guarantee an appointment.

Do not use this website for a medical emergency. If you believe you are experiencing an emergency, contact local emergency services or visit the nearest hospital immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

For questions, requests, corrections, consent withdrawal, or privacy-related grievances, please contact:

Healing Touch Cardio Care & Diagnostics
Andheri West, Mumbai, Maharashtra, India
Email: healingtouchclinicmumbai@gmail.com
Phone: +91 81043 18016
Clinic address: Flat No. 20, Evershine Apartment-1 / Shop No. 2 & 3, Indrasukh Lashkaria, Saint Louis Convent Road, JP Road, Four Bungalows, Andheri West, Mumbai, Maharashtra 400053

Please include “Privacy Request” in the subject line of your email and provide enough information for us to understand and verify your request.